Refund and cancellation policy for Tour tickets

Policy for change/refund/cancellation/check-out, tickets, tours

1. HOTEL CHANGE/ CANCELLATION/ CHECK-OUT POLICY

• Each Hotel will have its own change/cancellation/check-out policy. Customers need to comply and strictly follow the change/cancellation/check-out policy of each Hotel. This policy will be specified in the details of each Hotel and the consultant will discuss when you book. Customers can only change/cancel/check-out when meeting the conditions specified in the change/cancellation/check-out policy that the hotel has booked.
• In case the Customer does not check-in at the time specified in the booked reservation, the Customer still has to pay the full room rate for that reservation.
• In case of natural disasters, epidemics, force majeure issues, etc., if you have enough documents attached, you will be supported to leave the day according to the hotel’s policy at the time.

2. CHANGE/CANCELLATION/RETURN POLICY WITH TOUR

After registering the tour, any cancellation notice will be subject to a cancellation fee. Cancellation time is calculated in working days (excluding Saturday and Sunday).
• If you cancel right after the 1st deposit, you will be fined 95% of the deposit
• If you cancel the tour right after payment, you will be fined 100% of the total contract value.
• Your party voluntarily withdrawing from the program without prior notice will not be refunded any costs.
• In case of force majeure: natural disaster, epidemic, illness, work, … can not go, please send the relevant documents, the two parties will negotiate the details of the situation to Have a support plan to leave the day for you.

3. CHANGE/ CANCELLATION/ PAYMENT WITH AIR TICKET

Currently, each airline will have different refund, cancellation and return policies. Not only does the policy depend on the airline you book, but also on the class of ticket you book. Usually, refundable tickets will cost more than non-refundable tickets, so choosing the right ticket for your needs is essential.

Vietnam Airlines and Pacific Airlines

• If you have an unexpected situation that you cannot take a flight with a previously purchased ticket and you want to refund, cancel or change your Vietnam Airlines ticket, you need to quickly contact Adavigo as soon as possible to promptly handle it. According to the airline’s regulations, the ticket refund must be contacted through the airline or the original place of purchase (agency, ticket office, etc.).
• However, because the number of customers sending requests to the airline is very large, the refund will take a long time, so it is recommended from the airline to change Vietnam Airlines tickets instead of refunding tickets. Customers can change the flight date and time, the flight itinerary depending on each ticket class will be supported to change tickets for free or only pay an additional fee when there is a difference in the fare.
• Vietnam Airlines allows refund and cancellation of tickets in most types of tickets (except for super promotion tickets, which will not be canceled according to Vietnam Airlines regulations) and all charge corresponding fees for each type of ticket.

Vietjet Air

• Vietjet Air does not apply the refund policy when passengers do not take the flight.
• In case of force majeure such as: Airlines cancel flights, fly 5 hours early or fly 5 hours late compared to flight time when booking tickets; Passengers in the area of ​​blockade and isolation due to the Covid epidemic. Please contact Adavigo no later than 04 hours before flight time for support in the following options (if you contact after this time, we will not be able to support ticket refund, change ticket)
• Vietjet will support to change the flight date and collect the fare difference (if any).
• In case you have not chosen a flight date to change – Vietjet will reserve the identification for 180 days from the date Vietjet announces the flight change and receives a reservation request from you.
• Vietjet Air applies a fee for changing itineraries, changing flight times, changing flight dates, and changing names: Domestic flights are VND 450,000 (Additional fare difference if any) and International flights are VND 850,000 ( Additional fare difference if any), change fee charged for 1 person / 1 leg.

Bamboo Airways

• Ticket classes include: Bamboo Eco; Bamboo Plus; Bamboo Business.
• Do not apply any form of refund, cancellation, change of flight, change of name with super-saving ticket class.
• Other ticket classes will have a change fee + price difference if there is a ticket class and form of exchange.

Things to know to avoid flight cancellations:

• Carefully consult the cancellation policy and cancellation fee of each airline
• To avoid unintended cancellation of airline tickets, you should learn the policies and regulations of each airline to decide which airline to book and buy. Avoid in case of emergency can cancel the ticket and refund.
• Buy through a 3DTravel agent for timely support
• A reliable and supportive address that is ready to give you all the information and promptly answer the question of how much it costs to cancel a plane ticket, helping you to be taken care of more carefully when there are unexpected arisings. compared to buying tickets directly at the airline yourself.
• Double check flight information before making booking and payment
• Before making a reservation and payment, you need to make sure you are sure